E-commerce

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Our Virtual Assistants will take care of
everything

... AND YES. WE MEAN EVERYTHING

banner

Our Virtual Assistants will take care of everything

... AND YES. WE MEAN EVERYTHING

E-COMMERCE AUTOMATION

Earning passive income while sitting and relaxing? No way? Way! Here at Virtual Squad e-commerce automation, we help you grow your investment through Amazon and Walmart. If you join us, we’ll handle your product procurement, shipping, customer inquiries, and feedback. Why? So you don’t have to. We got your back! Message or call us to find out how you can start growing your income today! 

ABOUT DROPSHIPPING

Dropshipping allows you, the seller to outsource the fulfillment process to a third party, typically a supplier. The manufacturer or third party supplier handles the production, storage, shipping, and delivery of products to the customers.

HOW DROPSHIPPING WORKS:

STEP ONE

Your customer places an order from your online store

STEP TWO

Your store automatically sends the order to your dropshipping supplier

STEP THREE

Your dropshipping supplier prepares your customer’s order

STEP FOUR

Your dropshipping supplier ships the order directly to your customer

WHAT WE WILL BE DOING FOR YOU

Account Management

Managing your account on any marketplace can be very tedious. Marketplaces like Amazon and Walmart impose very specific rules for stores, so it’s important to make sure that you’re following them all and ensuring that your store meets all standards to avoid getting penalized, or worse, shut down. How can an e-Commerce VA help with account management?

Involves checking your product reviews constantly to ensure a high product rating and flagging fake reviews for removal. They may do this manually or use a review monitoring tool of your choice.

Involves monitoring customer feedback and relaying them to the correct stakeholders to improve products and customer experience.

Creating Amazon A+ content and Amazon Enhanced Brand Content which includes multimedia like videos, interactive widgets, and other visually rich content.

Helping customers with their orders, shipping, and other questions through chat, phone, or e-mail.

Tracking important store and customer data such as customer retention, revenue, average order value, and more.

Generating comprehensive but easy-to-read reports from your performance metrics.

Setting up automated emails for typical customer transactions such as order placement, account signup, and more.

Getting your Amazon, Walmart or other marketplace accounts reinstated in case of account suspension.

Setting up and tracking conversions or sales on your online store or e-Commerce website.

Inventory & Orders

An e-Commerce VA can also help you ensure that your store has the right amount of inventory and that all orders, returns, and refund requests are fulfilled correctly and in a timely manner. Here’s a more detailed look at what an e-Commerce VA can do when it comes to inventory and order management

Making sure that order refund requests are valid and that valid refund requests are fulfilled.

Ensuring that failed shipments are refunded accordingly.

Managing the creation, printing, reprinting, voiding, and more of shipping labels.

Coordination the movement of inventory, and when applicable, materials or equipment between supplier, store, storage and warehouse.

Managing and categorizing your Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) items.

Coordinating with suppliers for materials or store inventory.

Coordinating with marketplace warehouses or store warehouses for storage of your inventory.

Involves handling online fulfillment of orders such as liaising with third-party fulfillment providers and managing shipment.

Involves selecting the best vendors and suppliers, arranging terms of payment and managing purchase requests.

Listing Management

High-quality listings are listings that convert. However, it can be difficult to ensure that all your listings have great photos, content, and other enhancements if you’re doing everything yourself. This is one more thing that an e-Commerce VA is good for. Here’s how e-Commerce VAs can assist you with listing management.

Ensuring that your listings have the correct attributes for a smoother customer experience during product selection and checkout.

Optimizing your listings including SEO-enhanced content, product photo editing, and more.

Generating accurate flat files or product for faster bulk editing of product listings.

Creating product titles and descriptions that are informative and catchy enough to entice customers to purchase your products.

Monitoring important and potentially harmful product listing issues to avoid blocked and inactive listings.

Extract or monitor data from competitors to ensure that your product prices remain highly competitive but profitable.

Improving listing content, images, and other variables for better ranking and marketability.

Researching the right keywords to target (what potential customers search for) to improve product descriptions.

Basic image editing for more attractive product listings.

Internet Research

Keeping up with your competitors and industry trends requires lots and lots of research. Free yourself from hours of conducting research yourself by hiring and e-Commerce VA to do internet research instead instead. Here’s what they can help you with when it comes to online research.

Researching items in various marketplaces and purchasing products or creating a database of products with high profitability.

Researching wholesalers who can provided high-quality but profitable products to add to your inventory or replace existing products.

Looking for trending products to improve your store offerings.

Researching reputable suppliers who can give a good price for quality products.

Conducting online product research for your product development team to improve product marketability.

Researching promo and discount ideas for marketing.

Managing your promotions to ensure a high ROI.

Finding reliable dropshipping suppliers and setting up dropshipping processes to ensure smooth transactions.

Researching competitor products, promotions, marketing strategies, and pricing and generating reports based on gathered data.